I bought a USD300++ T6 on 31 March 08 on Amazon. I sent it for repair to local service center in Malaysia on 19 March 08, after less than one year usage (no transmission between HR belt <-> watch, even with new batteries). We're 8th of May and I have no news - and no heart rate monitor. For a triathlete that's a hopeless situation.
The device is plastic with no moving parts. I find it hard to believe that the electronics can break inside, despite being all sealed , and no harsh treatment (running and cycling only). This implies poor design and/or poor workmanship. In comparison, my TV which is also electronics, is still working after 15 years! My 4 year old Polar also works fine with new batteries.
I can accept random failure, but apparently, I am not the only person complaining on the internet about this type of transmission failure for T6 HRM models.
Therefore, for such known manufacturing problem, I would expect warranty service to provide a standard replacement on the spot: this is not a hand-made swiss watch that can only be repaired by hand. It is also an expensive, rugged device which should not break, and thus the warranty should be a real warranty, e.g. 7 days or on the spot replacement. Not a 6 week joke.
I will post the above feedback on all the websites I find where user are invited to post feedback, starting with Amazon where I bought the watch. And I'll go buy a new Polar to continue my training.
Very disappointed ex-customer
Augustin - MalaysiaGet more detail about Suunto T6 Wristop Personal Trainer with Heart Rate Monitor.
